Shipping policy

Thank you for shopping with KidsZone93! We work hard to get your squishy, sensory, and gift items delivered as quickly and safely as possible.

Order Processing

Orders are generally processed within 2–5 business days. Processing times do not include weekends or holidays. During sales, holidays, or periods of high order volume, processing may take slightly longer.

You will receive a confirmation email after placing your order and another email containing tracking information once your order ships.

Estimated Delivery

Most orders are estimated to arrive within 5–10 business days after processing. Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, customs, and other circumstances outside our control may affect delivery.

Shipping Rates

Available shipping options and costs are displayed during checkout before payment is completed. Any free-shipping promotion will be shown at checkout when applicable.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. Please allow up to 3 business days for tracking information to update after receiving your shipping confirmation.

Separate Packages

Some orders may be shipped in separate packages because products can be fulfilled from different locations. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees for separately shipped packages.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost, Delayed, or Damaged Packages

If your package appears lost, arrives damaged, or has not arrived within the estimated delivery window, please contact us through our Contact Us page with your order number.

For damaged items, please include clear pictures of the product and packaging. We will review the issue and work with you toward an appropriate solution.

KidsZone93 is not responsible for delays caused by shipping carriers, weather, customs, or other events outside our control, but we will do our best to assist you.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and with other household members.
Ask nearby neighbors whether they received it by mistake.
Contact the shipping carrier for additional delivery information.
Contact KidsZone93 if you still need assistance.

International Orders

Shipping availability is determined by the address entered at checkout. International customers are responsible for any customs fees, import taxes, duties, or additional charges required by their country.